SLA packages and service guarantees

We offer flexible SLA (Service Level Agreement) packages and service guarantees to ensure reliable operation of your audiovisual systems.

Professional support for your AV systems

With our SLA packages, you can rest assured that your infrastructure is being taken care of by experts at all times, and that any faults are resolved according to the agreed response time.

We offer different levels of support to suit your needs.

Ensure the reliability of your AV system

Why choose our SLA packages?

Guaranteed response times

From express intervention to standard repair times.

Regular inspection and maintenance

Preventing problems before they occur.

Monitoring of systems

Ongoing performance analysis and anomaly detection.

Remote and on-site support

Flexible forms of assistance depending on the situation.

Replacement parts and repairs

Quick component replacement for efficient repair.

User training

Improving the competence of the client team in the operation of AV systems.

An efficient system is a guarantee of smooth operation – choose the best support

We offer a variety of SLA packages to meet our customers’ expectations.

Basic

Response time: 24 hours
Technical support: Monday through Friday, 8:00 a.m. to 4:00 p.m.
System monitoring: remote, real-time
System reviews: 1 time per year

Expanded

Response time: 8 hours
Technical support: Monday through Friday, 8:00 a.m. to 4:00 p.m.
System monitoring: remote, real-time
System reviews: 1 time per year

Top

Response time: 2 hours
Technical support: 7 days a week
System monitoring: remote, real-time
System reviews: 2 times a year
Replacement devices: guaranteed

How does our service work?

Needs analysis

Together we determine the requirements and choose the appropriate SLA package.

Signing the contract

We set the terms of cooperation, specifying the scope of services and guarantees.

Implementation of services

We provide support according to established standards, ensuring the reliability of your AV systems.

Monitoring and reporting

We regularly report on the status of the systems and maintenance activities carried out.

Do you need comprehensive support?

“We offer a full range of services - from design and implementation to maintenance and optimization.”

Check out our services

Service and technical support

We provide fast and professional technical assistance.