AV service contract – AV support and maintenance packages (AV SLA)

We offer flexible SLA (Service Level Agreement) packages and service guarantees to ensure reliable operation of your audiovisual systems.

Professional audiovisual system maintenance plans (AV Service Level Agreement)

With our SLA packages, you can rest assured that your infrastructure is being taken care of by experts at all times, and that any faults are resolved according to the agreed response time.

We offer different levels of support to suit your needs.

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Ensure the reliability of your AV system

Why trust us with your AV system maintenance?

1

Guaranteed response times

From express intervention to standard repair times.
2

Regular inspection and maintenance

Preventing problems before they occur.
3

Monitoring of systems

Ongoing performance analysis and anomaly detection.
4

Remote and on-site support

Flexible forms of assistance depending on the situation.
5

Replacement parts and repairs

Quick component replacement for efficient repair.
6

User training

Improving the competence of the client team in the operation of AV systems.

An efficient system is a guarantee of smooth operation – choose the best audiovisual service and support

We offer a variety of SLA packages to meet our customers’ expectations.

    Basic

    • Response time: 24 hours

    • Technical support: Monday through Friday, 8:00 a.m. to 4:00 p.m.

    • System monitoring: remote, real-time

    • System reviews: 1 time per year

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    Expanded

    • Response time: 8 hours

    • Technical support: Monday through Friday, 8:00 a.m. to 4:00 p.m.

    • System monitoring: remote, real-time

    • System reviews: 1 time per year

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    Top

    • Response time: 2 hours

    • Technical support: 7 days a week

    • System monitoring: remote, real-time

    • System reviews: 2 times a year

    • Replacement devices: guaranteed

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    How do our AV support and maintenance packages work?

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    1

    Needs analysis

    Together we determine the requirements and choose the appropriate SLA package.
    2

    Signing the contract

    We set the terms of cooperation, specifying the scope of services and guarantees.
    3

    Implementation of services

    We provide support according to established standards, ensuring the reliability of your AV systems.
    4

    Monitoring and reporting

    We regularly report on the status of the systems and maintenance activities carried out.

    Do you need comprehensive support?

    “We offer a full range of services - from design and implementation to maintenance and optimization.”

    Check out our services

    Service and technical support

    We provide fast and professional technical assistance.

    SLA packages and service guarantees

    We offer flexible SLA packages and extended warranties.

    Monitoring and optimization of AV systems

    We track the performance and security of AV systems in real time.

    AV system audits and design

    We create customized audiovisual solutions by analyzing the space and users’ needs.

    Acoustic simulations and sound design

    We provide ideal listening conditions.

    Ensure the continuity and security of your audiovisual infrastructure.

    Choose the optimal AV system maintenance warranty package

    We will tailor the level of support to your needs to ensure uninterrupted and efficient operation of your AV systems.

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